Frequenty Asked Questions

Here are some frequently asked questions:

• If you get error: "To confirm your identity, sign in with the same account you used originally." on the Sign on Page:

  Then you have previously logged into the app with the same email on another provider. You will need to log back in as the original email you signed up with.
• What if I recently subscribed but still can't view videos?

  Sometimes there can be a slight delay in updating your access after subscribing. You can check your current status via the indicator in the footer. If it shows inactive, or if you see an "Access Denied" message on a video page, please try clicking the "Refresh Status" button. This button is available on your Profile page and also appears on the video page if access is denied. If the issue persists after refreshing, please use the "report a problem" link in the footer so our team can investigate.
• How do I manage my subscription or update billing information?

  You can manage your subscription, update payment methods, view invoices, and cancel your subscription at any time through our secure billing portal. To access it, please go to your Profile page and click the "Manage Billing" button.